The Q's

FLANNELS:

Where are the flannels from? How are they made? Each flannel is chosen by the the Shop Spenny team, washed thoroughly and inspected for any rips and tears. All flannels are guaranteed to be in good, wearable shape. Most are worn in well and cozy. The great thing about vintage is that no two flannels are alike, and they are all unique in their own way. 

How do I wash my flannel? Avoid washing your flannel for two weeks after you receive it, this helps set the stencil! For an extra precaution, you can also pop it in the dryer for 20 minutes before wearing it for the first time, this also helps it's longevity. All flannels are pre-washed before the lettering is applied. Since they are vintage, the "wear" over time will differ for each shirt. As a general rule however, please wash inside on cold and dry on low. 

What are your sizes like?
They are all vintage and personally chosen by me! There is nothing like the way a vintage flannel feels: all worn in and slouchy!

What size do the flannels come in?
Since they are all vintage, they vary in size. I would say they are "one size", but meant to fit a larger number of different body types. When I am doing my buying, I tend to buy them on the larger side because a) they are meant to be "boyfriend-style" and b) they are able to fit a wide variety of different body types. They can fit pretty much any size, it'll just be a different look depending on the person!

GENERAL

How do I checkout?
Once you have selected the items and have added them to your Shopping Bag, simply click the ‘Check Out’ button. Once you reach this page, enter any discount codes you may have. This will lead you to your subtotal and shipping costs. Once you confirm your information, you will be directed to complete your payment through PayPal.   

What is your return policy? We are happy to exchange items for size issues only within 14 days of purchase. Please contact [email protected] and we will be happy to process your request. 

I’m unable to place my order. What do I do?
If there is an error message, please try to refresh your page or try a different web browser. If you are still unable to order, please contact us at [email protected] 

How long will it take to get my order?
The arrival of your flannel depends on your location. Please allow up to 10 business days for the arrival of your purchase! You will receive a tracking number. 

What if the item I am interested in is sold out? 

Items that are sold out will be restocked as fast as possible! Because we stencil each flannel by hand, we are unable to guarantee a certain timeframe in which they will be back in stock, but we try as fast as possible. For more updates on whether an item is in stock, follow our instagram @shopspenny for the latest updates.

Can I return a sale item?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only.

Can I purchase your items in store?
For now, Shop Spenny items are only available online. For more updates, follow our instagram @shopspenny !

Any other questions can be directed to [email protected] !